Archive for the ‘Microsoft Solutions’ Category

What to Do When Windows Gets Really Messed Up

Saturday, May 31st, 2008

“To err is human,” the old joke goes. “But to really mess things up requires a computer.”

This Answer Line collection concentrates on the absolute disasters of Windows computing–the problems that threaten your PC, your career, and your peace of mind. Here’s what to do when Windows throws the dreaded Blue Screen of Death your way, and how to restore your OS even if you’ve lost the original restore CD.

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Why Does My PC Keep Dying With a Blue Screen of Death?

Gael Busson, Montreal, Quebec, Canada

What’s worse than the sudden, unexpected appearance of a blue screen filled with white text? Recurring appearances of blue screens filled with white text. The fewer times you have to read the maddeningly passive-voice observation “A problem has been detected and Windows has been shut down…,” the better.
Microsoft calls these freeze-frame moments “stop errors,” but everyone else uses a much more descriptive title: The Blue Screen of Death (BSoD). They occur whenever Windows senses a problem that won’t let it operate properly.

When you encounter a BSoD, there’s not much you can do except mourn your lost data (whatever was in memory but not yet saved to disk), reboot your machine, and go on with your life. If you start getting them regularly, however, you have a problem that must be addressed.

The question is, what’s causing the problem?

Believe it or not, BSoD screens actually contain some useful information–albeit not much. The next time your monitor and mood suddenly turn blue, grab a pen and a sheet of paper and jot these items down before rebooting:

• The problem description: Write down whatever text appears between the boilerplate first paragraph (“A problem has been detected…”) and the one that begins “If this is the first time…”
•½Technical details: Write down everything that appears under the heading ‘Technical information’.

Once you’ve rebooted, use your favorite Internet search engine to find pages that mention both BSD and some of the terms that you jotted down. The statement in all caps with underlines instead of spaces will likely be useful here.

If a Web search doesn’t yield helpful information, ask yourself what has changed on your PC lately. Did you add hardware or update a driver just before the problem became common?

Bad drivers often give Windows the blues. If you recently updated a driver, try reverting to an older version. Here’s how:

1. ½ Select Start, Run (in Vista, Run is enough), type dev mgmt.msc, and press Enter.
2.½ Double-click the device in question, click the Driver tab, and then click the Roll Back Driver button.

Conversely, if you recently added new hardware to your system, installing a more recent version of the driver may fix the problem. Check the vendor’s Web site to see whether there’s an update.

A bad RAM module is another potential cause of BSoDs. You can test your modules easily with Memtest 86, a free program downloadable at Memtest.org. Memtest isn’t a Windows program, and you must boot it before running it. You can download it as a CD image .iso file. Nero, Easy Media, and other disc-authoring programs can easily burn this .iso file into a bootable CD. Once you’ve burned the CD, boot and see whether Memtest finds any problems.

Overheating is another common culprit. Check your computer’s air vents for blockage. If you have a desktop, open it and use an air canister to remove any dust you find. (If you have a laptop, check with your vendor to see whether you can clean out dust without resorting to professional intervention.)

And while your desktop is open, check the internal connections to confirm that all of them are firmly attached. A loose connection is yet another possible cause of Blue Screens of Death.

As with virtually every other major Windows problem, the fault may lie not in your hardware, but in your Registry. If you can, use System Restore to return that great compendium of necessities and problems to the state it was in on a date before the problem arose.

Or you can try running a Registry cleaner.

If all else fails, back up your data and take your PC to a professional. It’s OK to admit that you can’t fix some things yourself.

Windows Xp End of Life coming up for OEMs in June 2008

Saturday, May 31st, 2008

Some customers and partners had been hoping the company might extend again the deadline for all PC makers to be allowed to preload Windows XP, rather than Windows Vista, on new PCs. But today, Microsoft officials said the current June 30, 2008 cut-off date would remain in place for the vast majority of machines.

The one new exception, as some were anticipating, are Ultra Low-Cost PCs (ULPCs), which Microsoft defines as systems like the Asus Eee and Intel Classmate — “significantly more restricted hardware with less expensive processors and more limited graphics capabilities. ULPCs should not be confused with the higher-priced and more robust UMPCs, or Ultra-Mobile PCs (a k a “Origami” devices); Microsoft is continuing to encourage UMPC makers to build their systems around Vista.

As Microsoft officials announced on April 3, makers of ULPCs will be allowed to continue to preload XP on ULPC machines until June 30, 2010, or one year after general availability of the next version of Windows, whichever comes first later (sorry, my error), according to Microsoft.

(Microsoft has said that its target delivery date for Windows 7, the next version of Windows, is some time in 2010.)

The majority of, if not all, ULPCs are incapable of running Vista, with its higher RAM and graphics requirements. But they can and do run Linux. That proved to be a good incentive for Microsoft extending the XP cut-off deadline for those low-end machines.

For plain-vanilla PCs, Microsoft is holding fast to its June 30 preload cut-off for XP. (In September, Microsoft granted PC makers a five-month extension, allowing them to continue preloading and selling at retail Windows XP until June 30 of this year. ) As Microsoft noted previously, users still will be able to get XP preloaded on new machines from white-box vendors/system builders through January 31, 2009. And Vista Business and Ultimate customers with volume-license contracts can still get XP via their “downgrade” rights.

Microsoft will still provide mainstream (free) support for XP until April 2009. Extended support (free for security fixes and paid for other help) ends in 2014.

Windows XP Availability

Wednesday, October 31st, 2007

Microsoft is extending the availability of Windows XP SKUs until June 30, 2008 to meet the needs of small business and emerging market customers who have requested more time to prepare before upgrading. This includes:

Windows XP Professional (including MCE, Tablet and X64) and XP Home worldwide

Windows XP Starter Edition in emerging markets where it is available

For the rapidly growing class of hardware-constrained ultra-low-cost PCs offered by our OEM partners in emerging markets, XP Starter Edition will be extended until June 30, 2010.

System Builders will still be able to purchase all SKUs of Windows XP through January 31, 2009 and Microsoft’s support policy will remain unchanged, with XP customers maintaining mainstream coverage until mid-April 2009, and extended coverage (critical security updates) until April 2014.

Windows XP SP3

Wednesday, October 31st, 2007

Q: When will Windows XP SP3 be available?
A: On 10/4 Windows XP SP3 will be made available to about 12,000 beta testers. A broader beta will be available at a later date. We are targeting 1H 2008 for the release of XP SP3 RTM, though our timing will always be based on customer feedback as a first priority.

Q: What is in Windows XP SP3?
A: Windows XP SP3 is rollup that includes all previously released updates for Windows XP, including security updates, out-of-band releases, and hotfixes. It contains a small number of new updates, but should not significantly change the Windows XP experience.

Q: When are you releasing XP SP3 to public beta, as announced on 8/29?
A: We decided to release a private beta first to select OEMs and ISVs, which happened last week. We are still planning on a public beta, which should be available in the near future, but we have no more information to share today.

Q: Why are you doing XP SP3 when Windows Vista has so many problems?
A: Windows Vista is our best operating system yet. But, as is the case for all of our operating systems, it is standard practice to release a service pack as a release nears its end-of-sales period, for the convenience of our customers and partners.

Q: Will Windows XP SP3 include Windows Vista features?
A: Windows XP SP3 will not include most Windows Vista features, with the exception of Network Access Protection (NAP). NAP is a capability of Windows Vista that is also being made available on Windows XP SP3 and will require Windows Server 2008.

Q: Why is IE7 not included in Windows XP SP3?
A: In accordance with the principle that Service Packs are not feature releases, Internet Explorer 7 is not included in XP SP3. While Internet Explorer 6 is included in XP SP3, it will not replace an existing installation of IE7.

Windows XP shelf life extended

Sunday, September 30th, 2007

Microsoft said it will keep selling its Windows XP operating system beyond January, in response to demand from customers.

The company decided to extend the deadline until the end of June to give customers – particularly small businesses – more time to switch to the new Windows Vista.

“Maybe we were a little ambitious to think that we would need to make Windows XP available for only a year after the release of Windows Vista,” said Mike Nash, a corporate vice president for Windows product management at Microsoft.

While software retailers and major computer makers like Dell will stop offering XP next June, system builders, or smaller companies that make and sell PCs, will still sell the older operating system until the end of January 2009.

Nash said Microsoft’s policy in the past has been to discontinue an old operating system four years after its launch. But because Vista reached consumers more than five years after XP, the company had to revise the rules.

“Making it available through June was a little bit better” for customers, Nash said.

In April, Dell, which had all but stopped selling XP to consumers, said it would bring back more XP machines after customers asked for it. At the time, Microsoft responded that only “a small minority of customers” were still interested in the old operating system.

Microsoft is also extending the availability of a version of XP aimed at customers in emerging markets, Windows XP Starter Edition, until June 30, 2010.

Microsoft Surface

Sunday, September 30th, 2007

One of Microsoft Corp.’s biggest secrets looks like a normal coffee table. Until it’s switched on.

After years of covert development, Microsoft says it will release a computer that uses the tabletop as its high-resolution display, recognizes objects placed on the surface and skips the traditional keyboard and mouse in favor of fingers on the screen.

The company envisions a variety of uses. In one example, people place a card on the table to call up a virtual stack of digital photos from a computer server and then rotate, resize and spread them across the table using their hands. In another, diners split a tab by dragging icons of their meals to their credit cards.

Whether the technology catches on remains to be seen. Microsoft isn’t the only company eyeing the market. But in the meantime, it isn’t science fiction: Microsoft has been showing functioning models for months in closed-door sessions.

The company is slated to publicly unveil the machine — dubbed “Microsoft Surface” — at a Wall Street Journal conference Wednesday.

Microsoft says businesses will start deploying the machines in retail and entertainment settings in November. Starwood Hotels and Resorts, Harrah’s Entertainment and T-Mobile are among those planning to use Microsoft Surface.

Longer term, the Redmond company says, it is aiming for the broader consumer market.

“We think this is a multibillion-dollar industry,” said Pete Thompson, general manager of Microsoft Surface Computing. “We think this is something that is going to be pervasive. … We don’t want it to be a novelty.”

The product is coming out of the same area of Microsoft that develops the company’s profitable line of keyboards and mice.

However, Microsoft’s whiz-bang technologies haven’t always caught on with consumers. Past flops include the smart watch and the Portable Media Center. Its Zune music player was a belated response to Apple’s dominant iPod. And the Tablet PC, a conceptual forerunner to the new machine, hasn’t caught on in the way Microsoft Chairman Bill Gates predicted.

In that way, the Surface machine will test anew Microsoft’s ability to strike a chord with consumers, and to expand beyond its traditional Windows and Office software businesses.

Price will be a major obstacle for the new machine to overcome if it is to catch on with mainstream consumers. Thompson declined to disclose terms of the enterprise agreements under which Microsoft is selling the machines, which include related software and services.

However, he said, “If we made this a product sale, think of it in the range of $5,000 to $10,000 per unit.”

It could be three or more years before it hits the broader consumer market, he said.

“The potential is there,” said Doug Bell, industry analyst with the IDC market research firm. “Once you get this into hotel rooms or consumers’ homes and you bring the price point down, the market could be there. It just needs to be created at this point.”

Microsoft will start with several “showcase” commercial deployments numbering in the dozens of units, Thompson said. Microsoft hopes consumers will want the machines after using them in commercial settings.

In one example, the Surface computer could recognize a phone pulled off the wall and placed on the tabletop by a customer at a T-Mobile store. It would display features of the phone, show a pricing list and let the customer drag icons representing elements of a service plan onto the phone, before sending the virtual package to the register for purchase.

Harrah’s plans to start by using the Surface tables as a “virtual concierge” desk in conjunction with its Total Rewards loyalty program at its eight Las Vegas properties, which include Caesars Palace and Bally’s. People will be able to use the tables to access maps of the different properties, get details about events and venues and create itineraries for themselves.

Further down the road, Harrah’s is exploring options including food and beverage ordering, and possibly gaming or game-related activities, said Tim Stanley, Harrah’s chief information officer.

Another business that plans to use the Microsoft Surface computers is IGT, the gaming technology company.

Starwood plans to make the machines available in public areas of select Sheraton properties, including in Seattle, starting later this year. It’s exploring possible uses including music playlist browsing, photo sharing, games, food ordering and the virtual concierge idea.

“We were just wowed,” Hoyt Harper II, a Sheraton senior vice president, said of the first time hotel executives saw the machine. “From the get-go, you could tell it was something unique and different and special.”

Microsoft isn’t the first to show such a machine. Jeff Han of New York University’s Courant Institute of Mathematical Sciences has demonstrated similar prototypes at past Technology Entertainment Design conferences, and he has formed a company to market the technology.

Han’s examples include a tabletop photo-sharing scenario similar to one that Microsoft has been showing recently.

Microsoft Surface, created under the code name “Milan,” is the first product from the Surface Computing team, a hitherto unknown group that has grown, under the radar, to 120 people. The machine uses a specialized interface on top of Windows Vista. But with the product, Microsoft is breaking from its traditional PC model by offering hardware, not just software.

The table is about 22 inches high and 42 inches wide, with a 30-inch screen. It can be used simultaneously by multiple people sitting on different sides of the table. The components of the machine are inside the table, including a hard drive and a standard 1 GHz computer processor.

It’s not a touch-sensitive screen. Instead, it relies on multiple cameras beneath the table that can see when someone touches it. It recognizes objects based on shape or by using domino-style identification labels on the bottom of the objects.

A projection system and optical technology sit beneath the hard acrylic tabletop screen, which itself doesn’t contain electronics. Microsoft says it should be durable enough to serve as a restaurant table, spills and all.

Microsoft says it eventually plans to expand into other shapes and sizes of surface computers, including versions that could hang vertically on a wall.

The company says the product’s genesis came in 2001, arising from brainstorming sessions between Andy Wilson of Microsoft Research and Stevie Bathiche of Microsoft Hardware.

Wilson has shown certain elements of the surface-computing technology publicly, as has Gates. But the company has kept its product plans under wraps until now.

“Bill wanted to announce this years ago. … The reason we haven’t done that is because we wanted it to be real,” Thompson said. “I don’t want it to just be nifty technology.”

MICROSOFT SURFACE

What it is: A computer in the form of a table, using the hard acrylic tabletop as a high-resolution screen. First product from Microsoft’s previously secret Surface Computing team, which has 120 employees.

How it works: The surface itself isn’t touch-sensitive, but a series of cameras inside the table can see when someone places or drags a finger, hand or any other object on or across the tabletop screen. Internal projector lights screen from beneath.

Interface: People can use their hands to touch and move virtual objects on the screen, just as they would with a mouse on a traditional PC. The system also can recognize objects placed on the surface, based on their shape or on special codes affixed to them.

Size: 22 inches high, 21 inches deep, 42 inches wide, with 30-inch screen.

Technology: Uses a custom software interface on top of Microsoft’s Windows Vista. Comes with wired Ethernet, integrated Wi-Fi and Bluetooth wireless, hard drive and 1 GHz processor.

Initial customers: Harrah’s Entertainment, Starwood Hotels and Resorts, T-Mobile and IGT, the gaming technology company. Microsoft says consumer availability is still a few years away.

Competition: Microsoft isn’t alone in exploring this area. See a similar technology demonstrated by NYU researcher Jeff Han online at goto.seattlepi.com/r777.