IVR (Interactive Voice Response)
A computer responds to queries with either digitised recorded voice snippets or by synthesising voice responses using text-to-speech. The IVR computer accepts user inputs either via touch-tones or via speech recognition.
PBX (Private Branch Exchange)
This is telephone exchange that is owned by a private business, as opposed to one owned by a common carrier or by a telephone company.
PIM (Personal Information Management)
Refers to both the practice and the study of the activities people perform in order to acquire, organise, maintain, retrieve , and use information items such as documents, Web pages, and email messages for everyday use to complete tasks.
UC (Unified Communications)
This is a commonly used term for the integration of disparate communication systems and media, computers, applications, and mobility.
VOIP (Voice Over Internet Protocol)
The routing of voice conversations over the Internet or any other IP-based network.
VPN (Virtual Private Network)
An access-controlled extranet that uses public Internet infrastructure and costs less than a private wired dedicated network.
Tags: I.T Services, Network Solutions