About the Role
Established nearly three decades ago, our Century City-based IT firm continues to grow thanks to consistent business success. We’re expanding our technical team and seeking a motivated Junior Microsoft Support Engineer to join us on this journey.
Key Responsibilities
- Provide onsite and remote support for Microsoft 365 and Windows Server environments
- Manage Active Directory users, groups, and domain-joined devices
- Troubleshoot network issues including firewalls, VPNs, and wireless setups (e.g., Unifi)
- Assist with ISP-related queries and connectivity checks
- Deliver desktop support across a diverse client base
- Maintain SLA compliance and document support activities
- Participate in onboarding/offboarding processes and device provisioning
Requirements
- Minimum 1 year of hands-on IT experience
- Valid Code 08 driver’s license
- Clear criminal record
- CompTIA Network+ and A+ certifications (or equivalent)
- Bonus: Microsoft Certified: Azure Fundamentals or similar
Desired Skills & Experience
- Familiarity with ticketing systems (e.g., ServiceM8, Freshdesk, Zendesk, Autotask)
- Remote support tools (e.g., TeamViewer, AnyDesk, Quick Assist)
- Basic understanding of cloud services (Microsoft Azure, OneDrive, SharePoint)
- Exposure to VoIP systems and troubleshooting
- Awareness of ISP technologies (e.g., fibre, LTE)
Key Competencies
- Positive, proactive attitude
- Strong work ethic and accountability
- Eager to learn and grow professionally
- Reliable, punctual, and well-presented
- Excellent communication skills (verbal and written)
Work & Culture
We believe great service starts with great people. Our culture is built on teamwork, respect, and continuous improvement.
You’ll join a supportive and collaborative environment where your contributions are valued, your growth is encouraged, and your success is celebrated. We foster a space where learning never stops — because technology doesn’t either.
We offer:
- A people-first culture that prioritizes learning and collaboration.
- Continuous exposure to new tools, technologies, and client environments.
- Clear pathways for professional growth and certification support.
- A balanced environment where hard work and personal wellbeing go hand in hand.
Why Work in an MSP Environment?
Working within a Managed Service Provider (MSP) environment offers an exciting and rewarding experience for IT professionals who love variety and challenge:
- Fast-Paced Learning – Gain hands-on experience across a wide range of technologies and client environments.
- Career Development – Rapidly build technical skills and earn certifications through continuous exposure.
- Collaborative Culture – Work alongside experienced engineers who share knowledge and mentor others.
- Meaningful Impact – Directly help businesses stay productive and secure through your technical expertise.
Compensation & Benefits
- Competitive salary (based on experience)
- Medical aid
- Pension plan
- Death and disability cover
- Ongoing training and certification support
How to Apply
Upload your CV and complete the form.
Include your salary expectations, notice period, and contactable references.
Shortlisted candidates will be invited for the first interview via Teams Meeting. Further Interview will be at our Century City office.
If you haven’t heard from us within two weeks, please consider your application unsuccessful.
Note: Only candidates who meet the listed requirements will be considered. First Interview will be conducted via Teams Meeting.