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Our Core IT Support Services

We're Serious About Our Services.

WITServices
John Wileman
Written by John Wileman – Founder of WIT

Why Choose WIT?

Growing up in a home where my father was an entrepreneur led to me deciding to do the same.

After my mothers passing in 1992 I inherited a few thousand Rands which made it possible to secure an overdraft to start a small business. Whilst still being employed by Tridonic South Africa, I started up in the spare room of my home and burnt the candle at both ends.

A year later I had my first employee to help me collect goods and assemble machines. In the following year I found I could not cope with juggling full-time employment and running a small business on the side so in 1996 I gave up my well-paying job and with my families blessing committed to the IT sector. It feels like a million years ago but it has proven to be the right choice and I have had many fun, learning experiences along the way as well as made some steadfast friends who have offered support and advice along the way.

Over the years we have innovated some really unique solutions custom designed and implemented for our clients needs, built relationships based on honest business practices and have been fortunate to retain key employees that have enabled us to grow the business to even greater heights.

24 years later, although we have grown, we still believe that “service sells” and if we look after our clients’ interests, the business will look after itself. This has proven itself true numerous times over and I offer my gratitude to those who helped make it happen.

Our Services

Managed Service Providers

Reduce complexity and transform your organisation’s effectiveness with our proactive Information Technology management and support system for growing businesses.

We utilize a unique framework based on SolarWinds technology that we have spent many years developing for providing managed IT services and as such are able to provide a range of proactive services to keep your entire IT infrastructure running optimally.

With our substantial investment in software and development we are able to utilise systems such as heartbeat monitoring, automatic ticket creation, reporting and a dashboard views to ensure that we are able to offer you true proactive support.  As technology is one of the fastest growing industries in the world, we pride ourselves on staying on top of new developments in all areas of IT and saving organizations time and money through better use of appropriate technologies.

We are also one of the few Managed Service Providers to offer customers full transparency with their own logins to view their site and see the system at work.

Infrastructure Design and Implementation

Your IT infrastructure is the foundation upon which your IT systems are built and careful consideration and planning is needed to ensure that it is running reliably , stably and optimally.

By taking a whole business approach and factoring in your needs and budget we are able to offer the necessary expertise to plan and implement a network that is stable, flexible and scalable. There are a myriad of complexities to consider and too often when taking over a new site we find that poor planning in this regard has jeopardised and limited the entire operation.

WIT have experience in everything from smaller SOHO networks to larger multi-faceted installations involving multiple locations and servers through different industries. Rather speak with us and have a clear roadmap with a single point of contact.

Cloud Computing

Most of us use cloud computing all day without even realizing it. Heard of Google? Office365? Netflix? Takealot? Shouldn’t your company be considering cloud also?

Transform the way you think about your IT, enhance your business environment and reduce your IT costs by moving to the cloud. Meet with WIT to see which of your services could be cloud based, what considerations need to be taken and to have a roadmap put into place so that you maximise your current IT investment and spend your future investments in the correct areas.

Back Up Solutions

A backup solution should have multiple tiers of redundancy , include an offsite component, have disaster recovery functionality and not be reliant on specific hardware. Too often we do a site inspection and only see an external hard drive plugged in which amounts to the clients total backup solution.

Have WIT come through and have the discussion with yourselves regarding what options you have available and to ensure that your data is secure, that backups are being monitored daily and that you have a disaster recovery plan in place.

Web Development

With our in-house development team, we recognize the fact that usability, functionality and visualization are three of the most important factors when developing interfaces or web sites. Using this strategy, we work with you to ensure that your digital marketing goals are realized with the websites we create.

Our process, which has been thoroughly developed and streamlined over the years, focuses on gathering as much of your company’s information through our pre-development questionnaire before the development phase is started. By adhering to this practice we’re able to develop a concept that will meet both your expectations and your marketing goals.

VOIP

Thanks to digital convergence VOIP is a product offering that can be attached to companies existing connectivity infrastructure very easily.

Costly landline calls, poor voice quality, outdated hardware and features can all be replaced with cutting edge voice over internet solutions tailor made to suit your business needs. Regardless of the size of your company you can now have the same functionality as large corporates. If this interests you let us know and we will come through and discuss the options available.

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